Incident Report
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Incident Report
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VOID THIS IR / BATALKAN LAPORAN INI
Tick this only if the paper IR was spoiled or invalidated. Only IR number, dates, and reason will be recorded.
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A · Report Details
Maklumat Laporan
IR Number
No. Laporan
*
IR-20
Next expected: —
Report Date
Tarikh Laporan
*
Incident Occurred
Insiden Berlaku
*
Paper IR Signed On
Kertas Ditandatangani
When Frenky signed
SA on Paper
SA Yang Buka Laporan
*
— Pick / Pilih —
Alvin
Frenky
Janu
Reza
Rizal
Other
SA who filled the paper IR
SA Name
Nama SA
*
SA not in the list. Type the name as written on the paper.
Void Reason
Sebab Batal
Why was this IR voided?
Kenapa dibatalkan?
*
B · Debtor
Pelanggan
Debtor (car number and model)
Debtor (plat & model)
*
C · Type & Mistake
Jenis & Kesilapan
Type of Incident
Jenis Insiden
*
Comeback
Kerja ulang
Vehicle Damage
Kerosakan
Missed Work
Kerja tertinggal
Wrong Part
Alat ganti salah
Poor Workmanship
Kualiti rendah
Property Left
Alat tertinggal
Other
Lain-lain
If Other, Please Specify
Jika Lain-lain, Nyatakan
*
Severity
Tahap (pilihan)
Minor
Ringan
Moderate
Sederhana
Major
Serius
Specific Mistake
Kesilapan Spesifik
*
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If Other, Please Specify
Jika Lain-lain, Nyatakan
*
D · Complaint & Findings
Aduan & Hasil Pemeriksaan
Customer's Complaint
Aduan
*
Findings on Inspection
Hasil Pemeriksaan
*
E · Original Job & Corrective Actions
Kerja Asal & Tindakan
Original Job / Release Date
Tarikh Kerja Asal / Serahan
Mechanic in Charge
Mekanik
*
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Additional Mechanics
Mekanik Tambahan (jika ada)
Original Work Done
Kerja Asal
Corrective Actions Done
Tindakan Pembetulan
*
F · Costs & Customer Status
Kos & Status Pelanggan
Total Cost (B$)
Jumlah Kos
*
Cost Borne By
Kos Ditanggung
*
— Pilih —
No Cost / Tiada Kos
KST 100%
Mechanic 100%
Shared / Kongsi
KST %
/
Mech %
Did you inform customer of findings AND solutions?
Adakah customer dimaklumkan mengenai punca & penyelesaian?
Yes
Ya
No
Tidak
Was customer satisfied with the final outcome?
Adakah customer berpuas hati dengan segala tindakan?
Yes
Ya
Partial
Sebahagian
No
Tidak
G · Mechanic Response
Tindak Balas Mekanik
Mechanic Signed
Mekanik Tandatangan
— Pilih —
Acknowledged / Setuju
Disputed / Bantahan
Reason for Dispute
Sebab Bantahan
*
H · Head of Repair & Services
Ketua Bengkel — Frenky
Preventive Measure
Langkah Pencegahan
Sign-Offs
Tandatangan
Service Attendant
Pegawai Servis
—
Signature / Tandatangan
Date / Tarikh
Mechanic
Mekanik
—
Signature / Tandatangan
Acknowledged / Disputed
Head of Repair & Services
Ketua Bengkel
Frenky
Signature / Tandatangan
Date / Tarikh
Preventive Measure
Langkah Pencegahan
Reason for Dispute
Sebab Bantahan
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